Shipping & Privacy Policy

Shipping

We offer FREE shipping on all orders and we will ship anywhere in the USA within 24-48 hours.  Orders will not be shipped on Saturdays and Sundays.   Currently, we are not accepting any international orders.

• All orders will be shipped through USPS via First Class Mail or Priority Mail or UPS Ground Shipping depending on your order. All orders received by 2:00pm Arizona time will ship the day.  Estimated time of delivery is 2-4 business days.    
• Once the order is shipped, the customer will be provided with a tracking number.     If the customer doesn’t receive the product 4 days from the day the order was placed, the customer needs to email us and we will handle promptly.

Please Consider any shipping or transit time offered to you only as an estimate that is given to us by the shipping company. We will do our best to get the product to you as soon as possible, however, Octo Innovative Solutions is not liable for shipping delays due to unforeseen circumstance, such as, weather, natural disasters or carriers issues.   

Returns, Warranty and Refunds

• All warranty inquiries must be communicated via email. Please email us any issues or concerns at Info@octodabz.com
• Depending on the product, the warranty ranges from 3 months to 1 year and lifetime. Those terms are always listed in the product description area. If the customer experiences product failure within the warranty period, the customer must contact us via email to report the issue.     A free exchange will be issued within 24/48 of receiving any warranty issues.   Customers will not pay for any shipping fees for any products covered under our warranty.  If customer is asked to ship back the defective product, we will cover the shipping as well.  Warranty does not cover refunds.  
• Warranty does not cover the use of our product with parts from other manufacturers.
• In the event the customer orders the wrong item or wishes to cancel the order for any reason, we must be notified immediately after placing the order to be able to cancel the order before we ship and issue a refund. Refunds will be issued the next business day due to having to wait for the credit card transactions to settle for that day to enable us to access the transaction and issue the refund.
• Refunds for orders that are already shipped can’t be issued until we get the product back. Please note All orders received by 2:00pm will be shipped the same day!

Privacy

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, and to keep you updated on your orders and to personalize your shopping experience. 

Our secure servers protect your information using advanced encryption techniques and firewall technology. 

Your personal information will never be sold or shared with any other business entity. We will strictly use the information you provide us with to enhance your experience and to provide with exceptional customer service.